Purchase not activating?
Open the MyColdKey app, sign in with the same account, then click Sync Purchases to activate.
Open the app → Settings → Sync Purchases. Your license will activate when signed in with the same account.
Wrong email at checkout vs app is the most common issue — see the full checklist.
Still not showing? Contact support
This opens your email app with the details pre-filled. Nothing is sent automatically.
If support sends activation files, import the license token (.mck) first, then the device certificate (.dlc) — both available in the app under Devices & Activation.