Contact
We are a small team and provide email-first support for product help, recovery questions, purchases, and activation issues.
Support
Email support@mycoldkey.comProduct help, recovery, purchases, activation, and account access. Opens in your default mail app.
Partnerships or business inquiries: partnerships@mycoldkey.com
Before you email — check these first
- Recovery, backups, or offline decrypt — Recovery page
- Pricing, purchases, or activation — Pricing · Checkout
- Encryption, security, or air-gapped setup — Security
- Product overview — How it works
Helpful to include in your email
- What you were trying to do
- What happened instead
- Exact error text or screenshot (if easy to share)
- Whether this is about recovery, a purchase, account access, or app behavior
We usually reply within 1–3 business days.